Which of the following are typical ITOM KPIs to track?

• A. MTTR, MTBF, availability, event reduction rate, mean time to detect, change success rate, incident volume.
• B. Time-to-market, feature velocity, and customer rating.
• C. Number of changes queued, meetings held, and training hours.
• D. Deployment frequency, staff headcount, and budget variance.

Answer: (A)